Insider profil
Keen to receive questions about
Top Insider Advice
In support, I constantly encounter new topics, both functional and technical. It is important to keep an open mind and address all types of subjects, including those with which I am not familiar. One needs to be curious and able to work on new functional and technical issues. Conducting research in our knowledge database, consulting documentation, or asking colleagues for help are essential steps to solving any issue. The product we work on has many features, and there is always something new to learn.
Career path
Hotline Manager
Linedata
From 09/1988 to 08/2024Company
What do you like about your job and the company?
In support, never know what will happen tomorrow. New tickets arrive daily, that need to be taken care of. Each ticket needs an investigation to find a solution: documentation, knowledge database, code review... Help of colleagues with specific skills can be needed. Team work is essential. The software is complex and has many features. There is always something new to discover, to learn. Over the years, technology has changed and that is also part of the learning process.
Greatest achievements
Moving to the latest version of the software was challenging for the support team. We needed to get proper training to be able to provide quality support to our clients. The design of the software changed as well as the technology. We also started using a new follow up tool for the support tickets. The pressure of our clients was high and the team had to be efficient in this new context. The change was managed successfuly and the quality of support service remained at à satisfactory level.
Cristina T
Top Insider Advice
At Linedata there are a variety of projects and roles that promote innovation and teamwork. Step into roles that allow you to take on new responsibilities, collaborate with different cross-functional internal teams, or engage with new clients. You may find something that sparks your interest or gain insights that will translate to other project work. Having a curious mindset will broaden your knowledge and skills and contribute to your professional growth.
Chris L
Senior Manager Head of Consulting and Advisory Services
Top Insider Advice
Linedata is a place where a person with strong motivation, excellent self management and a willingness to 'get dirty' will be rewarded. You can never give your whole life to work and at Linedata, I strive to maintain a healthy balance of work and life for my team and for myself. With project work, there will be times where we have to push hard and deliver extra efforts, but having strong communication and having fun must be part of it. Life happens outside of work and we cannot neglect it.
Ron M
Senior Business Advisor
Top Insider Advice
While there is a pervasive attitude in the labor markets that employers do not adequately provide for their employees, I find at Linedata, if you demonstrate your commitment, good things will come of it. There are many opportunities for advancing your career and there are a wide variations of jobs that are performed here. If your a valued employee, show competency and commitment, your likely going to recognized and promoted to newer roles of greater responsibility in your career. The one thing I have learned during the course of my career is the following: If you choose to move forward in any direction and at some point your realize its probably not optimal or going to produce the benefits you originally projected, have the courage to admit maybe it wasn't such a good idea and seek out other alternatives.