Insider profil
Keen to receive questions about
Top Insider Advice
In support, I constantly encounter new topics, both functional and technical. It is important to keep an open mind and address all types of subjects, including those with which I am not familiar. One needs to be curious and able to work on new functional and technical issues. Conducting research in our knowledge database, consulting documentation, or asking colleagues for help are essential steps to solving any issue. The product we work on has many features, and there is always something new to learn.
Career path
Hotline Manager
Linedata
From 09/1988 to 08/2024Company
What do you like about your job and the company?
In support, never know what will happen tomorrow. New tickets arrive daily, that need to be taken care of. Each ticket needs an investigation to find a solution: documentation, knowledge database, code review... Help of colleagues with specific skills can be needed. Team work is essential. The software is complex and has many features. There is always something new to discover, to learn. Over the years, technology has changed and that is also part of the learning process.
Greatest achievements
Moving to the latest version of the software was challenging for the support team. We needed to get proper training to be able to provide quality support to our clients. The design of the software changed as well as the technology. We also started using a new follow up tool for the support tickets. The pressure of our clients was high and the team had to be efficient in this new context. The change was managed successfuly and the quality of support service remained at à satisfactory level.
Shakil R
Top Insider Advice
Linedata was founded in January 1998 as the result of a merger of three firms: GSI Division des Banques, Line Data and BDB Participation. In 1998, Linedata had 76 employees and achieved revenues of €11m. The new corporate entity benefits at the outset from the best management, technology and operational expertise drawn from its three component companies.
Sage P
Top Insider Advice
Kaizen is the Japanese philosophy that means "change for the better". In business, as in life, we can always look for ways to improve - be it seeking operational efficiencies or applying lessons learned to our next endeavor. Change is good and when you see an opportunity to improve something, it might just lead to your next promotion!
Ricardo R
Top Insider Advice
Latin motto meaning "dare to know". Be curious and try to understand what lies beyond the surface. Be humble and get in touch. If you do not know something, reach someone who does. Being friendly to others is the best way for them to be friendly and helpful with you.