Insider profil
Keen to receive questions about
Top Insider Advice
In support, I constantly encounter new topics, both functional and technical. It is important to keep an open mind and address all types of subjects, including those with which I am not familiar. One needs to be curious and able to work on new functional and technical issues. Conducting research in our knowledge database, consulting documentation, or asking colleagues for help are essential steps to solving any issue. The product we work on has many features, and there is always something new to learn.
Career path
Hotline Manager
Linedata
From 09/1988 to 08/2024Company
What do you like about your job and the company?
In support, never know what will happen tomorrow. New tickets arrive daily, that need to be taken care of. Each ticket needs an investigation to find a solution: documentation, knowledge database, code review... Help of colleagues with specific skills can be needed. Team work is essential. The software is complex and has many features. There is always something new to discover, to learn. Over the years, technology has changed and that is also part of the learning process.
Greatest achievements
Moving to the latest version of the software was challenging for the support team. We needed to get proper training to be able to provide quality support to our clients. The design of the software changed as well as the technology. We also started using a new follow up tool for the support tickets. The pressure of our clients was high and the team had to be efficient in this new context. The change was managed successfuly and the quality of support service remained at à satisfactory level.
Shakil R
Top Insider Advice
Linedata was founded in January 1998 as the result of a merger of three firms: GSI Division des Banques, Line Data and BDB Participation. In 1998, Linedata had 76 employees and achieved revenues of €11m. The new corporate entity benefits at the outset from the best management, technology and operational expertise drawn from its three component companies.
Chris L
Senior Manager Head of Consulting and Advisory Services
Top Insider Advice
Linedata is a place where a person with strong motivation, excellent self management and a willingness to 'get dirty' will be rewarded. You can never give your whole life to work and at Linedata, I strive to maintain a healthy balance of work and life for my team and for myself. With project work, there will be times where we have to push hard and deliver extra efforts, but having strong communication and having fun must be part of it. Life happens outside of work and we cannot neglect it.
Dagnis V
Top Insider Advice
I suggest don't be afraid to jump into something completely new, it most likely will be exciting, frightful, fun, stressful, but in the end worth it. Growth starts where your comfort zone ends, if you believe that you can do it, you will, if others can do it, why can't you. If you can't go forward and you refuse to go back, this is when you grow, just look around and you will see that there is always a way.