Insider profil

France

Keen to receive questions about

Our CultureRoleWork & Life with Us

Top Insider Advice

In support, I constantly encounter new topics, both functional and technical. It is important to keep an open mind and address all types of subjects, including those with which I am not familiar. One needs to be curious and able to work on new functional and technical issues. Conducting research in our knowledge database, consulting documentation, or asking colleagues for help are essential steps to solving any issue. The product we work on has many features, and there is always something new to learn.

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Career path

Hotline Manager

Linedata

From 09/1988 to 08/2024

Company

What do you live about your job and the company?

In support, never know what will happen tomorrow. New tickets arrive daily, that need to be taken care of. Each ticket needs an investigation to find a solution: documentation, knowledge database, code review... Help of colleagues with specific skills can be needed. Team work is essential. The software is complex and has many features. There is always something new to discover, to learn. Over the years, technology has changed and that is also part of the learning process.

Greatest achievements

Moving to the latest version of the software was challenging for the support team. We needed to get proper training to be able to provide quality support to our clients. The design of the software changed as well as the technology. We also started using a new follow up tool for the support tickets. The pressure of our clients was high and the team had to be efficient in this new context. The change was managed successfuly and the quality of support service remained at à satisfactory level.

Other insiders

Rana B

Top Insider Advice

I once read that if someone offers you a new opportunity, take it and you will learn how to do it later. I am telling you this to advise you not to be afraid of new challenges. As a perfectionist, I am often worried of not being up to expectations; but that should not stop me (or you, dear reader) from taking on new challenges. Believe in yourself, ask for help, learn new skills, and do not believe that imposter syndrome. This is how you grow and advance in your career.

Ron M

Senior Business Advisor

Top Insider Advice

While there is a pervasive attitude in the labor markets that employers do not adequately provide for their employees, I find at Linedata, if you demonstrate your commitment, good things will come of it. There are many opportunities for advancing your career and there are a wide variations of jobs that are performed here. If your a valued employee, show competency and commitment, your likely going to recognized and promoted to newer roles of greater responsibility in your career. The one thing I have learned during the course of my career is the following: If you choose to move forward in any direction and at some point your realize its probably not optimal or going to produce the benefits you originally projected, have the courage to admit maybe it wasn't such a good idea and seek out other alternatives.

Paulina P

Top Insider Advice

Sometimes it is easier to give up than to keep persevering but, in reality something worth having or being a part of does not come easy. Hence you need to keep trying and never give up, if a door closes remember to keep your head up and keep going.

Discussions with Mareike C
Why did you choose Linedata?
Tuesday, September 10, 2024
1 response
13 views