Insider profil
Keen to receive questions about
Top Insider Advice
In support, I constantly encounter new topics, both functional and technical. It is important to keep an open mind and address all types of subjects, including those with which I am not familiar. One needs to be curious and able to work on new functional and technical issues. Conducting research in our knowledge database, consulting documentation, or asking colleagues for help are essential steps to solving any issue. The product we work on has many features, and there is always something new to learn.
Career path
Hotline Manager
Linedata
From 09/1988 to 08/2024Company
What do you like about your job and the company?
In support, never know what will happen tomorrow. New tickets arrive daily, that need to be taken care of. Each ticket needs an investigation to find a solution: documentation, knowledge database, code review... Help of colleagues with specific skills can be needed. Team work is essential. The software is complex and has many features. There is always something new to discover, to learn. Over the years, technology has changed and that is also part of the learning process.
Greatest achievements
Moving to the latest version of the software was challenging for the support team. We needed to get proper training to be able to provide quality support to our clients. The design of the software changed as well as the technology. We also started using a new follow up tool for the support tickets. The pressure of our clients was high and the team had to be efficient in this new context. The change was managed successfuly and the quality of support service remained at à satisfactory level.
Rich D
Top Insider Advice
Potentially more in our industry than any other, you should have a love of learning and a desire to keep growing in new ways. Whether picking up new technology, or becoming an expert in different business areas addressed by the software, a growth mindset is absolutely essential.
Sarah Jane H
Top Insider Advice
I am committed to continuous professional development and am always eager to learn and improve. I actively seek out new challenges and opportunities for growth, whether through formal training, professional certifications, or staying ahead of industry trends. This dedication to lifelong learning enables me to contribute effectively to my team and adapt to the evolving demands of my role.
Paulina P
Top Insider Advice
Sometimes it is easier to give up than to keep persevering but, in reality something worth having or being a part of does not come easy. Hence you need to keep trying and never give up, if a door closes remember to keep your head up and keep going.