Insider profil
Keen to receive questions about
Top Insider Advice
In support, I constantly encounter new topics, both functional and technical. It is important to keep an open mind and address all types of subjects, including those with which I am not familiar. One needs to be curious and able to work on new functional and technical issues. Conducting research in our knowledge database, consulting documentation, or asking colleagues for help are essential steps to solving any issue. The product we work on has many features, and there is always something new to learn.
Career path
Hotline Manager
Linedata
From 09/1988 to 08/2024Company
What do you like about your job and the company?
In support, never know what will happen tomorrow. New tickets arrive daily, that need to be taken care of. Each ticket needs an investigation to find a solution: documentation, knowledge database, code review... Help of colleagues with specific skills can be needed. Team work is essential. The software is complex and has many features. There is always something new to discover, to learn. Over the years, technology has changed and that is also part of the learning process.
Greatest achievements
Moving to the latest version of the software was challenging for the support team. We needed to get proper training to be able to provide quality support to our clients. The design of the software changed as well as the technology. We also started using a new follow up tool for the support tickets. The pressure of our clients was high and the team had to be efficient in this new context. The change was managed successfuly and the quality of support service remained at à satisfactory level.
Ben M
Top Insider Advice
Nobody likes doing dishes, I certainly don't, but you're never too important to do them. Take this idea and expand it to your career, personal life, and the world around you. This simple phrase reminds us that nothing is below us. This mindset will take you a whole lot further than believing you're above certain things. Whether in your career or your life, you'll come across some things you don't want to do, but it's the people who take those things on with a positive attitude who come out on top. You're never too important to wash the dishes.
Oussema L
Top Insider Advice
No matter where you are in your career, adopting a mindset of continuous learning is crucial. In today’s fast-paced world, staying updated with the latest tools, technologies, and industry trends will help you remain adaptable and relevant. Seek out new challenges, ask for feedback, and be open to learning from both successes and failures. By embracing learning as an ongoing journey, you not only improve your skills but also position yourself for greater opportunities and growth, both personally and professionally.
Dagnis V
Top Insider Advice
I suggest don't be afraid to jump into something completely new, it most likely will be exciting, frightful, fun, stressful, but in the end worth it. Growth starts where your comfort zone ends, if you believe that you can do it, you will, if others can do it, why can't you. If you can't go forward and you refuse to go back, this is when you grow, just look around and you will see that there is always a way.