In support, I constantly encounter new topics, both functional and technical. It is important to keep an open mind and address all types of subjects, including those with which I am not familiar. One needs to be curious and able to work on new functional and technical issues. Conducting research in our knowledge database, consulting documentation, or asking colleagues for help are essential steps to solving any issue. The product we work on has many features, and there is always something new to learn.

Prioritizing self-care is about intentionally dedicating time and resources to your own physical, mental, and emotional health. It involves creating habits and routines that support your overall health and balance. It is important because it helps maintain your energy levels, reduces stress, and improves overall well-being. When you make self-care a priority, you enhance your ability to perform effectively in both personal and professional settings. Well-rested and balanced individuals approach their work with greater focus and creativity, which boosts productivity and job satisfaction. Essentially, it isn’t just about feeling good, it’s about equipping yourself to perform at your best in all aspects of life. So, don't minimize it, because who doesn’t want to be their best, most energized self both at home and at the office ?

Stepping into this dynamic field requires building and developing key skills, such as having a solution-oriented mindset when facing complex challenges, being analytical, thinking critically, and never hesitating to ask questions when something isn’t clear. Be client-centric and listen carefully to their challenges and needs. While you don’t need to be a software developer, having a solid understanding of the technical side of IT systems and how they integrate with business operations is important Develop strong communication skills, as you’ll serve as the bridge between technical teams and business stakeholders. Being able to clearly communicate complex ideas to non-technical people or translate business concepts into actionable plans for software developers is a valuable skill. Be Adaptable and Open to Learning new systems,processes, and methods. Continuous learning will keep you ahead in this ever-changing field. Stay Organized and Manage Time Well , as the complexity of projects and frequent travel, time management is needed. Staying organized, by trackin the tasks and deliverables, and especially not being afraid to ask for help when it's needed.