Potentially more in our industry than any other, you should have a love of learning and a desire to keep growing in new ways. Whether picking up new technology, or becoming an expert in different business areas addressed by the software, a growth mindset is absolutely essential.

Kaizen is the Japanese philosophy that means "change for the better". In business, as in life, we can always look for ways to improve - be it seeking operational efficiencies or applying lessons learned to our next endeavor. Change is good and when you see an opportunity to improve something, it might just lead to your next promotion!

Stepping into this dynamic field requires building and developing key skills, such as having a solution-oriented mindset when facing complex challenges, being analytical, thinking critically, and never hesitating to ask questions when something isn’t clear. Be client-centric and listen carefully to their challenges and needs. While you don’t need to be a software developer, having a solid understanding of the technical side of IT systems and how they integrate with business operations is important Develop strong communication skills, as you’ll serve as the bridge between technical teams and business stakeholders. Being able to clearly communicate complex ideas to non-technical people or translate business concepts into actionable plans for software developers is a valuable skill. Be Adaptable and Open to Learning new systems,processes, and methods. Continuous learning will keep you ahead in this ever-changing field. Stay Organized and Manage Time Well , as the complexity of projects and frequent travel, time management is needed. Staying organized, by trackin the tasks and deliverables, and especially not being afraid to ask for help when it's needed.