In support, I constantly encounter new topics, both functional and technical. It is important to keep an open mind and address all types of subjects, including those with which I am not familiar. One needs to be curious and able to work on new functional and technical issues. Conducting research in our knowledge database, consulting documentation, or asking colleagues for help are essential steps to solving any issue. The product we work on has many features, and there is always something new to learn.

Life (personal and professional) is truly a winding road. It is never straight ahead, paved perfectly, or timed exactly. As you move forward through your career, do your job the best you can and be curious enough to keep learning along the way. Eventually through experience, trial and error, and knowing yourself, you will find your place, discover where you want to be, and create the balance you seek in life.

Kaizen is the Japanese philosophy that means "change for the better". In business, as in life, we can always look for ways to improve - be it seeking operational efficiencies or applying lessons learned to our next endeavor. Change is good and when you see an opportunity to improve something, it might just lead to your next promotion!