Stepping into this dynamic field requires building and developing key skills, such as having a solution-oriented mindset when facing complex challenges, being analytical, thinking critically, and never hesitating to ask questions when something isn’t clear. Be client-centric and listen carefully to their challenges and needs. While you don’t need to be a software developer, having a solid understanding of the technical side of IT systems and how they integrate with business operations is important Develop strong communication skills, as you’ll serve as the bridge between technical teams and business stakeholders. Being able to clearly communicate complex ideas to non-technical people or translate business concepts into actionable plans for software developers is a valuable skill. Be Adaptable and Open to Learning new systems,processes, and methods. Continuous learning will keep you ahead in this ever-changing field. Stay Organized and Manage Time Well , as the complexity of projects and frequent travel, time management is needed. Staying organized, by trackin the tasks and deliverables, and especially not being afraid to ask for help when it's needed.

In support, I constantly encounter new topics, both functional and technical. It is important to keep an open mind and address all types of subjects, including those with which I am not familiar. One needs to be curious and able to work on new functional and technical issues. Conducting research in our knowledge database, consulting documentation, or asking colleagues for help are essential steps to solving any issue. The product we work on has many features, and there is always something new to learn.

I suggest don't be afraid to jump into something completely new, it most likely will be exciting, frightful, fun, stressful, but in the end worth it. Growth starts where your comfort zone ends, if you believe that you can do it, you will, if others can do it, why can't you. If you can't go forward and you refuse to go back, this is when you grow, just look around and you will see that there is always a way.